Refund policy

Returns and Refunds

All sales are final except when merchandise is defective.

Please inspect your order promptly after delivery. If an item is defective, contact us at sales@onlinecoasters.com within 7 days of delivery. Include your order number, a description of the defect, and clear photographs showing the problem.

Please do not return merchandise without first receiving return authorization from Online Coasters. Approved returns must be sent back in their original condition and packaging. The customer is responsible for return shipping costs, including tracking. Original shipping charges are nonrefundable.

After the returned item is received and inspected, we will confirm whether it qualifies as defective. If approved, we will provide a replacement or refund of the item’s purchase price.

Items damaged through misuse, improper handling, or normal wear are not eligible for return or refund. Personalized and custom-made products cannot be returned unless they are defective.

For return questions, contact sales@onlinecoasters.com.